Crisis Management Specialist

Job Description

Responsibilities

You’ll play a vital part in delivering amazing customer service to our client, Responsibilities of the Crisis Management Specialist, that includes:

Stakeholder Engagement

• Maintain regular communication with threat intelligence teams to stay informed on emerging risks.
• Leverage intelligence reports to proactively prepare for and manage crisis events.
• Liaise with emergency response teams to ensure alignment of crisis protocols and operational security processes.
• Collaborate with external service providers to optimize performance and support crisis readiness.

Responding to Alerts

• Monitor and assess real-time alerts from threat analysts.
• Initiate appropriate actions based on the nature and severity of incidents.
• Act as the primary point of contact during emergencies, ensuring timely escalation and coordination.

Incident Management Team (IMT) Activation

• Initiate the IMT when a crisis is identified.
• Ensure rapid notification and assembly of key stakeholders.
• Maintain readiness protocols to enable swift IMT activation at any time.

Facilitating IMT Operations

• Lead and manage IMT operations during crisis events.
• Ensure effective communication, decision-making, and resource deployment.
• Provide logistical support to maintain efficiency throughout the response process.

Document Management

• Maintain accurate records of crisis incidents, including timelines, decisions, and actions taken.
• Support the After-Action Review (AAR) process by gathering stakeholder feedback and compiling reports.
• Contribute to internal communications related to travel advisories, incident updates, and security notices.

Training & Industry Engagement

• Coordinate and support internal and external training sessions for crisis management teams.
• Facilitate regular meetings with internal and external stakeholders, including emergency response and intelligence teams.
• Participate in training and engagement activities offered by industry partners and professional networks.
• Attend external events to stay informed on best practices and emerging trends in crisis management.
• Collaborate with industry peers to share insights and continuously improve crisis response strategies.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Experience in crisis management, emergency response, or related fields. OR A Degree (BA,MA,BSc) in a related field.
• Robust communication and organizational skills.
• Ability to work under pressure and make critical decisions in real-time.
• Familiarity with risk assessment and threat analysis.
• Proficient in document management systems and reporting tools.
• Must have the ability to speak, read, and write English.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Successful passing of background and reference checks, job related in addition to any mandatory licensing requirements. 
• Must be available for occasional limited notice travel approximately 5-15% of the time.
• Required to work long hours without advance notice or significant breaks as needed. 
• Require on-call availability during off-hours, as crises can arise unexpectedly 
• Required to adjust the schedule regularly and working hours necessary to meet operational needs. 
• Required ability to handle multiple tasks concurrently. 

Additional Information

Benefits

• Life Assurance
• Sick Pay Scheme
• Bereavement payments up to 3 full day’s pay
• Employer Contribution Pension Scheme from the day you join the Company
• Excellent proven opportunities for fast career progression, training, and development opportunities
• Christmas Savings Scheme
• 24-hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in several areas.
• Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.) (HSF)
• Internal recognition schemes
• Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
• Employee Refer a friend incentives and payment
• Substantial Maternity Leave top up payment

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

Website: https://www.securitas.ie/

Available jobs: https://www.securitas.ie/careers/available-jobs/

Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/

Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/