Digital Visitor Management (DVM) from Securitas is a standardized, cloud‑based solution that transforms how you manage visitors, contractors and site access. It replaces manual, fragmented processes with a digital, real‑time platform that improves security, compliance and efficiency across all your locations.
The challenge
Many organisations still manage visitors and contractors with paper logs, emails and manual steps. A typical “old way” process looks like this:
Before arrival, separate systems and documents are used for:
These steps can take 10–120 minutes per visitor or contractor, involve multiple people and systems, and make it hard to see who is on site at any given time. It increases administration, slows operations and can create gaps in security and compliance.
Our solution
Digital Visitor Management (DVM) is Securitas’ standardized, cloud‑based solution that digitizes how you manage visitors, contractors and site access. It is integrated into the Securitas guarding platform, helping us digitize guarding and optimise how we keep clients secure, safe and compliant.
With DVM you can:
Digitise pre‑registration - Create visits in advance (for example via Outlook or manual entry), send confirmations and prepare workflows before arrival.
Speed up check‑in and identification - Visitors and contractors check in via kiosk or QR code. Identification, document signing and approvals are handled digitally, reducing on‑site processing time from up to hours to minutes (often under 2 minutes).
Automate host notification - Hosts are notified automatically when their visitor arrives, removing the need for reception or guards to call around.
Gain real‑time visibility of people on site - DVM provides a live overview of all visitors and contractors on site, supporting safety, evacuation and incident management.
Integrate workflows across reception, guarding and site operations - Work permits, EHS checks, inductions and area approvals are built into digital workflows, ensuring only authorised and compliant people gain access.
This turns visitor and contractor management from a manual, fragmented process into a controlled, digital and auditable part of your security and operations.
Main building blocks
Digital Visitor Management is built around a set of core scenarios that can be combined and scaled across your sites:
Visitor Management - Digital pre‑registration, check‑in/out, host notification and live overview of visitors on site.
Contractor Management - Structured workflows for contractors, including work permits, risk assessments, EHS checks, area approvals and induction processes.
Digital Signage - Screens in reception and other areas to display welcome messages, safety information, wayfinding and live updates.
Meeting Room Displays - Room displays showing current and upcoming meetings, occupancy status and allowing on‑screen booking.
Additional modules that can be integrated include:
You can start with front‑of‑house visitor management and add other modules as your needs grow, using one standardized digital platform.
For your sites
DVM is designed to support different environments and use cases, including:
Front of house / reception - Streamline visitor and contractor check‑in, reduce queues and manual work, and present a professional, digital welcome.
Workplaces and offices - Combine visitor management with meeting room displays, workplace service management and parking management to improve daily operations.
Industrial and construction sites - Use contractor management, permit to work and construction site management modules to control who can work where, and ensure safety and compliance.
Logistics and deliveries - Integrate truck delivery management to digitise arrival, loading/unloading and departure processes, and keep a clear record of vehicles on site.
We configure DVM to match your site types, risk profile and operational needs, so you get a consistent, scalable way of managing people and activities across locations.
Benefits
Related services
Digital Visitor Management is part of a wider Securitas ecosystem. By integrating DVM with guarding, access control and workplace services, you can create a seamless experience for visitors and contractors while strengthening security and compliance.
Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events occur, so you’re always kept informed about important situations. You can access reports straight away once they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.
Stay informed and in control of your business with comprehensive information about every incident. MySecuritas gives you quick access to detailed reports from all incidents, so you’re always up to date – whether it’s a minor issue or a serious situation. You can easily keep track of important events as they happen, allowing you to focus on what really needs your attention. With MySecuritas, you have the tools you need to make the right decisions quickly and with confidence.
Use the information in MySecuritas to improve how you manage security. The platform provides useful statistics and highlights, helping you spot patterns and see what’s working well. You can also view key trends and identify areas that could be improved. If needed, you can download the data to share with your team. With MySecuritas, you can put what you’ve learned into practice to make your organisation even stronger.
Take charge of your security with the easy-to-use tools in MySecuritas. You can manage your organisation and decide who has access to what, making it simple to stay in control. Many tasks can be handled independently, so you don’t need to wait for assistance. The platform also makes it easy for your team to stay updated and work together. With MySecuritas, you can act quickly and keep everything running smoothly.
FAQs
Here are some of the questions we often hear about Digital Visitor Management. If your question is not listed, please contact us and we will be happy to talk it through.
Digital Visitor Management (DVM) is Securitas’ standardized, cloud‑based solution that transforms how organisations manage visitors, contractors and site access. It replaces manual processes with a digital, secure and real‑time platform, integrated into the Securitas guarding platform.
In DVM, “visitors” include external guests, contractors, suppliers and other non‑employees who need access to your sites. The system supports different workflows depending on the type of visitor and the work they will perform.
Instead of manual calls and paper forms, visits are created digitally before arrival. On arrival, visitors and contractors check in via kiosk or QR code, complete required steps (such as identification, NDAs, risk assessments, inductions and work permits) and the host is notified automatically. Processing time is reduced from 10–120 minutes to minutes, often under 2 minutes.
DVM can digitise and automate workflows such as NDAs, risk assessments, work permit applications, area approvals, EHS checks, induction videos and tests, borrowing tools/PPE/keys and identification or passport verification.
DVM ensures only authorised and compliant visitors and contractors gain access, by linking approvals and checks to access rights. It provides a real‑time overview of people on site and integrates with guarding and site operations, improving control and reducing insider and operational risks.
DVM maintains audit‑ready records of visits, workflows and approvals, supports GDPR‑compliant processes, and provides live evacuation lists and full accountability during incidents. This helps you meet regulatory and internal policy requirements.
Yes. DVM is a standardized, cloud‑based solution designed to be used across all locations. It gives you consistent processes, central oversight and the ability to scale digital visitor and contractor management across your sites.
DVM can include meeting room displays that show room status, today’s schedule and allow on‑screen booking, as well as digital signage for reception and other areas. These features help improve communication, avoid double bookings and enhance the visitor experience.
DVM integrates with reception, guarding and site operations, and can connect to calendars (such as Outlook), access control and other workplace systems. This creates a seamless flow from visit creation to check‑in, access and reporting.
Receptionists and guards spend less time on manual registration and chasing hosts. DVM automates many steps, giving them more time to focus on security, service and handling exceptions, while still having a clear, real‑time overview of who is on site.
If you would like to digitise your visitor and contractor processes and gain real‑time control of who is on site, we are here to help. Contact us and we will work with you to design a Digital Visitor Management solution that fits your organisation.
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