Securitas alarm response services provide a safe, professional way to handle alarms at your sites across Ireland. When an alarm is triggered and verified, our trained mobile officers attend on your behalf, so your staff do not have to face potentially risky situations at night or outside normal hours.
The challenge
Many organisations rely on managers or staff to respond to alarms outside working hours. This can be stressful and risky. The person attending may be alone, tired, or unfamiliar with the site layout and procedures.
At the same time, false alarms are common. Each call‑out takes time and disrupts rest and family life. Over time, this can lead to slower responses, safety concerns and reduced willingness to attend.
You need a reliable way to respond to alarms without putting employees at risk or on call around the clock.
Our solution
With Securitas alarm response services, PSA trained mobile security officers attend alarms at your site on your behalf. When your intruder alarm, fire alarm or technical alarm is triggered and verified, our operations centre dispatches an officer to investigate, secure the premises and take agreed actions.
Key elements of the service include:
24/7 attendance - Our mobile officers are on duty around the clock. When an alarm is received and verified, we attend your site, carry out checks as agreed, and report back on the situation.
Clear procedures and escalation - We agree response instructions with you in advance. These cover what to check, who to contact, when to escalate to Gardaí or other services, and how to reset systems.
Detailed reporting - After each call‑out, we document what happened and share a report, so you have full visibility of incidents and actions taken.
Alarm response can be combined with keyholding, mobile patrols and remote monitoring to create a complete detection and response plan for your sites.
For your sites
Securitas alarm response services can be adapted to many types of properties and risk profiles. Typical use cases include:
Offices and corporate buildings - Protect staff from out‑of‑hours call‑outs and ensure a professional response to alarms, including checks of entrances, server rooms and sensitive areas.
Retail stores and shopping centres - Support store managers with safe alarm attendance, lock‑up and unlock procedures, and coordinated response to incidents.
Industrial sites and warehouses - Provide rapid attendance to yards, loading bays and production areas when alarms are triggered, helping to protect stock, equipment and operations.
Multi‑site and national portfolios - Standardise alarm response across locations, with one provider managing procedures and reporting for all sites.
We tailor the alarm response setup to your site layout, alarm systems and internal policies, so you get a solution that fits how you operate.
Benefits
Related services
Alarm response is most effective when combined with other Securitas services. We can design a solution that links detection, verification and response into one clear plan.
Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events occur, so you’re always kept informed about important situations. You can access reports straight away once they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.
Stay informed and in control of your business with comprehensive information about every incident. MySecuritas gives you quick access to detailed reports from all incidents, so you’re always up to date – whether it’s a minor issue or a serious situation. You can easily keep track of important events as they happen, allowing you to focus on what really needs your attention. With MySecuritas, you have the tools you need to make the right decisions quickly and with confidence.
Use the information in MySecuritas to improve how you manage security. The platform provides useful statistics and highlights, helping you spot patterns and see what’s working well. You can also view key trends and identify areas that could be improved. If needed, you can download the data to share with your team. With MySecuritas, you can put what you’ve learned into practice to make your organisation even stronger.
Take charge of your security with the easy-to-use tools in MySecuritas. You can manage your organisation and decide who has access to what, making it simple to stay in control. Many tasks can be handled independently, so you don’t need to wait for assistance. The platform also makes it easy for your team to stay updated and work together. With MySecuritas, you can act quickly and keep everything running smoothly.
FAQs
Here are some of the questions we often hear about alarm response. If your question is not listed, please contact us and we will be happy to talk it through.
Alarm response is a service where Securitas attends alarms at your site on your behalf. When an alarm is triggered and verified, our mobile security officers travel to your premises, carry out agreed checks and take actions such as securing doors, resetting systems or escalating incidents.
We start by agreeing clear instructions with you for different types of alarms. Your alarm system is connected to our operations centre or to your chosen monitoring provider. When an alarm comes in and is verified, we dispatch the nearest mobile officer to attend your site. The officer follows the response plan, reports findings and actions, and we share a record of the attendance with you.
The officer follows a predefined response plan. This typically includes an external check of doors and windows, an internal inspection of key areas, resetting the alarm if appropriate, and contacting the operations centre or your designated contact if further action is needed. If there are signs of intrusion or other risk, the officer will escalate according to agreed procedures.
For many organisations, yes. Our officers are trained to assess risk, follow safety procedures and deal with incidents calmly. They are not arriving as lone staff members who may be unfamiliar with security protocols. Your people stay off the road at night and away from potentially risky situations, while alarms are still handled properly.
Yes. After each attendance, we document the time of arrival, what was found, actions taken and any recommendations. Reports can be shared by email or through digital platforms such as MySecuritas.
Yes. Alarm response is often combined with keyholding so our officers can access the site, carry out internal checks and secure the premises. This gives you a complete response service without relying on your own staff to attend.
Alarm response does not replace on‑site staff where they are needed for operations or higher‑risk environments. It removes the need for managers or staff to attend alarms out of hours, while on‑site security officers can still be used where appropriate.
Costs depend on the number of sites, the level of risk, the expected number of call‑outs and any additional services such as keyholding or patrols. We will provide a clear proposal based on your specific needs.
If you want to reduce risk for your staff and ensure professional alarm attendance, we are here to help. Contact us and we will design an alarm response solution that fits your sites and your security requirements.
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