A leader at the heart of operations
Ray plays a vital role in the day-to-day success of the Securitas Communications Centre, which acts as a central hub for operational coordination across the business. While Ray directly supervises a small team, his impact extends far beyond the Communications Centre.
Working closely with Protective Services Operations Managers and Protective Services Branch Managers, Ray ensures that scheduling, rostering, and resourcing remain stable and effective across the organisation. His proactive, solution-focused approach allows him to anticipate potential challenges before they arise and address them quickly to maintain seamless service delivery for clients.
Balancing the needs of employees, clients and operations requires exceptional organisational skill and professionalism, qualities Ray demonstrates every day.
Supporting employees with professionalism and care
The Communications Centre is often the first point of contact for employees across the business. From shift changes and sick calls to unexpected incidents and personal matters, Ray manages each interaction with empathy, confidentiality, and discretion.
His balanced and professional approach ensures employees feel supported while operational continuity is maintained. When required, he escalates matters appropriately to line management or HR, ensuring the right support structures are in place.
Driving operational excellence
Ray’s deep operational knowledge is one of his greatest strengths. His expertise spans dispatch systems, rostering, escalation protocols, and the complex day-to-day operational flow of the Communications Centre.
Throughout 2025, Ray played a key leadership role in several major operational developments, including:
- Supporting the 2025–2026 roster transition for the blue-chip client account, ensuring smooth and effective implementation.
- Leading the Communications Centre through a period of organisational and operational change.
- Coordinating the rapid escalation of multiple critical onsite incidents, enabling swift responses that protected employees and client property.
- Supporting the transition to a new dispatch platform, including system testing, team training, and implementation planning.
- Maintaining full roster coverage while managing annual leave, scheduling challenges, and operational demands.
His attention to detail and proactive management ensure the Communications Centre remains fully operational at all times.
A trusted partner and team leader
Ray’s leadership is also reflected in the strong collaboration he builds with colleagues. Through regular meetings and ongoing communication with operational leadership, he works in close partnership with teams across the organisation to ensure the Communications Centre continues to deliver exceptional support.
His ability to combine operational expertise with a supportive and collaborative approach makes him a trusted colleague and an invaluable part of the Securitas team.
Recognising an outstanding contribution
The Communications Centre sits at the core of service delivery for Securitas Ireland. From routine requests to critical incidents, it plays a vital role in ensuring employees, clients, and operations are supported around the clock.
Ray’s commitment, leadership, and professionalism ensure this critical function runs smoothly every day.
Ray Hoare, Country President of Securitas Ireland, commented:
“Ray consistently demonstrates the Securitas values of Integrity, Vigilance, and Helpfulness in everything he does. His leadership within the Communications Centre ensures our teams and clients are supported at all times, and his professionalism and commitment make him a truly deserving recipient of this award.”
We are proud to recognise Ray Baxter as Securitas Ireland’s Officer of the Year 2025 and thank him for the outstanding contribution he continues to make to our people, our clients, and our business.
