About the customer
Customer challenges
The client is a prominent global corporation expanding its operations into the EMEA region. With a commitment to maintaining high security standards, they aimed to establish a state-of-the-art SOC in Cork to oversee and protect their regional activities.
They were in search of a comprehensive solution that included not only the operations of the SOC but also its design and installation. The client engaged with Securitas Ireland, looking for proposals for SOC Analysts to manage and operate the SOC effectively.
The client faced several challenges:
- Establishing a new SOC: The need to design and implement a fully operational Security Operations Centre in a new location.
- Integration with existing infrastructure: Ensuring seamless integration of the new SOC with existing security systems and protocols.
- Operational readiness: Training personnel and establishing operational procedures for effective SOC management.
Our solutions
Securitas' response
Securitas recognised the unique needs of the client and seized the opportunity to provide a holistic solution. In a meeting with the client, Securitas discussed not only the staffing requirements but also highlighted additional services and support, emphasising the design & installation of the new SOC.
Securitas took the initiative to compile a comprehensive design pack for the new SOC, complete with schematics, drawings, and all necessary specifications outlined by the client. The client's internal IT team actively collaborated with Securitas during the build process. Securitas Ireland provided support throughout all phases of the project, ensuring a seamless and efficient implementation.
Once the SOC was completed and fully operational, Securitas Ireland went a step further by providing a fully trained team of SOC analysts to manage and run the day-to-day operations. This team of experts was well-versed in the intricacies of the security landscape, ensuring the SOC's effectiveness in identifying and mitigating potential threats.
- Design & installation: Developed a detailed design pack, including schematics and specifications, in collaboration with the client's IT team.
- Operational support: Deployed a team of trained SOC analysts to manage day-to-day operations, ensuring continuous monitoring and response capabilities.
- Ongoing oversight: Assigned a dedicated protective services branch manager to oversee SOC operations and provide ongoing support.
Benefits realised:
- Enhanced security posture: A robust SOC infrastructure providing real-time monitoring and threat detection.
- Operational efficiency: Streamlined security operations through integrated systems and trained personnel.
- Scalability: A flexible SOC design capable of adapting to future security needs and expansions.
Comprehensive security solutions for high-tech sector in Ireland
Security services to suit every business and need
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On-site guarding
On-site security solutions place Securitas guards at your premises to carry out patrols and provide protective support.
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Electronic security solutions
We provide a wide range of electronic security services designed to safeguard your assets, staff, and customers.
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Mobile security services
Mobile security services provide flexible, preventive, or reactive protection exactly when and where it’s needed.
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Remote security services
Remote managed security services protect your business through our Securitas Operations Centre and advanced technology.
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Fire and safety services
We provide fire and safety solutions tailored to your needs, ensuring compliance with Irish fire safety regulations.
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Corporate risk management services
Our corporate risk management solutions are designed to help you identify, assess, and reduce potential threats.
"Securitas Ireland's comprehensive approach to establishing our Security Operations Centre has significantly strengthened our security posture in the EMEA region. "
Client spokesperson
Conclusion
A multifaceted approach to security solutions
Securitas Ireland demonstrated its capability as a global security company with a multifaceted approach to security solutions.
By offering a comprehensive suite of services and solutions through its six-pillar service offerings, Securitas Ireland showcased its ability to meet the diverse and evolving security requirements of clients, whether locally or globally.
This case study illustrates how Securitas not only met but exceeded the client's expectations by providing end-to-end security solutions, from design and installation to operational support.