Securing a leading insurance provider’s Irish headquarters

Our client is a global insurance, wealth, and retirement solutions provider, serving over 18 million customers across the UK, Ireland, and Canada.

Their Irish headquarters, located near a busy Luas tram terminus, faced elevated security risks due to high public footfall, open access points, and a surrounding area prone to anti-social behaviour.

The client required a smarter, more cost-efficient security model that could address several key issues:

• Budget constraints: Security costs were rising, demanding better value without compromising protection.
• Challenging site environment: Low fencing, open car parks, and public access points increased exposure to unauthorised entry and anti-social activity.
• Balancing people and technology: The client sought a solution that combined the strengths of physical guarding with intelligent surveillance.
• Need for proactive security: A reactive model was no longer sufficient for a site of such profile and complexity.

Securitas Ireland conducted a thorough review of the existing security measures and identified opportunities to optimise the deployment of physical security hours. By aligning security presence with the building's operational hours, we reallocated resources to focus on high-risk periods. This adjustment allowed for reallocation of the budget towards upgrading the building's technical electronic security systems. 

Our solution included:

• Resource optimisation: Guarding hours were restructured to concentrate presence during peak-risk times, freeing budget to invest in technology.
• AI-enhanced CCTV: A new surveillance system with AI analytics enabled early detection, automated alerts, and central monitoring through the Securitas CCTV centre.
• Mobile patrol & alarm response: Increased night patrols provided visible deterrence and rapid incident response.
• SentriGuard key management: Secure keyholding improved control and accountability for on-site access.
• Continuous improvement plan: Savings generated were reinvested in phased upgrades and technology enhancements.

This approach delivered a robust and scalable framework suitable for high-value, high-traffic environments typical of financial services HQs.

The security enhancements delivered several key benefits to our client:

• Proactive security solution: By integrating AI technology into the CCTV system, we provided a proactive security solution that enabled real-time responses and advanced monitoring, rather than reacting to incidents after they occurred.
• Enhanced safety for staff: The upgraded security measures contributed to a safer working environment, boosting staff confidence.
• Innovative technology deployment: The adoption of cutting-edge AI technology and secure key management systems represented a significant advancement in building security.
• Financially economic: The solution was designed to be cost-effective, staying within the allocated budget while delivering superior protection.
• Reduction in anti-social behaviour: The enhanced security measures led to a noticeable decrease in reported anti-social behaviour and traces of substance abuse on site.
• Ongoing savings and improvements: The financial savings realised in the first year of the project enabled the client to invest further in additional technical improvements as recommended.