About the customer
Customer challenges
The client is Ireland’s largest car rental company, managing a vast fleet of vehicles across multiple locations. They are committed to providing exceptional customer service and operational efficiency, aiming to enhance the rental experience for their clients.
The company encountered several key challenges:
- Security during non-business hours: Ensuring the safety of vehicles outside regular operating hours.
- Extended customer wait times: Customers experienced delays when collecting vehicles after hours, affecting satisfaction.
- Inefficient key management: Manual key handling processes led to operational inefficiencies and increased risk of errors.
Our solutions
Securitas' response
Securitas Ireland carried out an in-depth assessment of the client’s key management challenges and specific requirements for out-of-hours car collections.
The SentriGuard solution was then tailored to meet the client’s unique needs and seamlessly integrated with their existing access control and reservation systems.
Comprehensive training was delivered to the client’s staff to ensure a smooth and efficient transition, supported by ongoing maintenance and technical assistance to resolve any issues promptly.
- Keys at point of access: Ensured keys were readily available for immediate access, reducing delays.
- Automated check-in/check-out: Streamlined the key handover process, minimising manual intervention and expediting vehicle collections.
- Access control integration: Integrated with the client’s existing access control systems to ensure authorised personnel managed key access.
- Customer notification system: Implemented a system to notify customers about key availability and provide clear instructions for out-of-hours collections.
Benefits realised:
- Enhanced security: Improved tracking and control of vehicle keys, reducing the risk of unauthorised access.
- Reduced waiting times: Automated processes and real-time notifications led to quicker vehicle handovers, enhancing customer satisfaction.
- Operational efficiency: Optimised key management processes, leading to smoother operations and reduced overhead costs.
- Improved customer experience: Timely and efficient vehicle collections contributed to a positive rental experience.
Comprehensive security solutions for the service sector in Ireland
Security services to suit every business and need
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On-site guarding
On-site security solutions place Securitas guards at your premises to carry out patrols and provide protective support.
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Electronic security solutions
We provide a wide range of electronic security services designed to safeguard your assets, staff, and customers.
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Mobile security services
Mobile security services provide flexible, preventive, or reactive protection exactly when and where it’s needed.
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Remote security services
Remote managed security services protect your business through our Securitas Operations Centre and advanced technology.
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Fire and safety services
We provide fire and safety solutions tailored to your needs, ensuring compliance with Irish fire safety regulations.
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Corporate risk management services
Our corporate risk management solutions are designed to help you identify, assess, and reduce potential threats.
"Partnering with Securitas Ireland has transformed our key management processes. The SentriGuard solution has not only improved security but also streamlined our operations, leading to a better experience for our customers."
Client spokesperson
Conclusion
Securing the future of car rentals
The implementation of SentriGuard by Securitas Ireland has significantly enhanced the security and efficiency of Ireland’s premier car rental company.
By addressing key management challenges, the solution has improved both operational workflows and customer satisfaction, setting a new standard in the car rental industry.
