Security Team Leader - Dublin 2

Job Description

ESSENTIAL FUNCTIONS:

• Ensure all team members are fluent with policies and procedures and that these are followed.

• Manage team member’s performance incl. absence monitoring, ensure team members are suitably attired for duties (i.e., uniform).

• Ensure all team members have received appropriate and comprehensive training, address, and plan training needs.

• Ensure all team members has necessary tools, equipment, and information to effectively perform their work.

• Delegate tasks and ensure all team members comply with given instructions to fully and satisfactorily complete all of the tasks.

• Ensure all incidents are responded to and reported.

• Ensure that all equipment is managed, used, monitored, and reported defective in line with policies / procedures.

• Provide guidance and support to all team members.

• Actively encourages staff recognition and staff nominations for awards.

• Responsibility for all roster requirements (incl. updating rosters on company’s system) ensuring that all positions are covered at all times and adequate backup resources are available / arranged when necessary.

• Provide initial response and act upon incidents / complaints / concerns / matters / faults related to the security services provided and safety of assets and escalate any issues to management.

• Assist in the production and implementation of plans related to the service delivery.

• Provide a service level that as a minimum meets the contracted Key Performance Indicators.

• Demonstrate the core brand values and culture of both Securitas and the Client, promoting a positive image of our Client and Securitas at all times.

• Assist the management team with any ad-hoc requests (i.e. recruitment of new team members, performance appraisals etc.).

• Ensure site documentation explaining site related duties and procedures are present on site, are available to 

• On a regular basis, develop, review, maintain and update security-related documents and files related to the site. These would include, but are not limited to, procedures, manuals, instructions, checklists, registry, logs, records.

• Provide administrative support to the management and all team members (i.e. compile reports, meeting minutes).

• Ensure all information is recorded, filed accordingly, and resolved (i.e. Daily activity reports, training records, incident reports, maintenance tickets, etc).

• Participate in relevant meetings to ensure all communications and objectives are understood and met and appraising all team members of future developments in training and operations.

• Takes responsibility for actions and can work under own direction if required.

• Supports decision-making process with accurate information as and when required.

• Together with the other Dublin Team Leader and the Site Security Manager, alternates being on call out of hours, acts as a point of contact, and provides operational support when required, taking the lead during incidents, ensuring that emergencies and other demanding situations are effectively managed and escalated to all relevant business contacts, where necessary.

• Undertakes any other reasonable tasks as identified by management.

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified according to business necessity.

Qualifications

MINIMUM QUALIFICATIONS/SKILLS AT ENTRY:

• Takes the initiative and leads by example within the team.

• Displays a positive and can-do attitude at all times, focusing on the mutual gains of all parties, by maintaining a helpful, interested, and courteous approach in their dealings with all internal and external clients.

• Delegates tasks and encourages participation from others within the team, acknowledges team member’s individual successes.

• Empowers team members to have the ability to conduct their duties, and to resolve potential issues, through coaching, training, and effective delegation. • Holds a proven/certified record of professional development.

MINIMUM HIRING STANDARDS:

• Must have a reliable means of transportation (public or private).

• Must have the legal right to work in the country where they reside.

• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

• Must hold a current valid PSA licence.

• High level of interpersonal skills.

• Very good command of English language, both spoken and written.

EDUCATION/EXPERIENCE:

• High school or five years of experience in a corporate security, military, or law enforcement position.

• Five years of well-documented managerial experience in one or more of the following areas: security operations, service planning, service development or related operational field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Educational exceptions may be considered based on professional experience.

• Professional certifications preferred (CPO, CPP, CSMP, PSP, etc.)

• Experience with responding to Security-related audits is a plus.

MINIMUM QUALIFICATIONS/SKILLS AT ENTRY:

• Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.

• Expert Security Management skills.

• Ability to maintain professional composure when dealing with unusual and stressful circumstances.

• Strong customer service and service delivery orientation.

• Ability to interact effectively at various social levels and across diverse cultures.

• Action oriented with a passion for getting things done quickly, efficiently, and properly.

• Strong cross-group collaboration and relationship management skills including directing and coordinating virtual teams to achieve deliverables.

• Strong computer skills. Must be proficient and familiar in the use of Microsoft products.

• Professional demeanor and excellent ability to contribute independently to security operations.

• Understanding of security operations, including Security Operations Center (SOC) operations and procedures.

Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, working conditions of the job include the below.

• Able to work without direct supervision.

• Maintains composure when dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations

• Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.

• Able to handle multiple tasks concurrently.

• Occasionally reaching with hands and arms, stooping, kneeling, crouching, and crawling.

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

• Depending on the assignment, may be exposed to inclement weather, or be required to work in environments that require the use of protective gear and devices.

• Able to maintain awareness of personal safety and safety of others in a variety of situations and conditions, and coach others to do so.

• May be exposed to or required to handle sensitive and confidential information.

• Occasionally may be required to perform stressful and physical activity.

• Required to work long hours without advance notice or significant breaks as needed.

• Required to be available 24 hours a day, 7 days a week (24/7) for security-related emergency situations.

• Able to adjust their schedule and working hours necessary to meet operational needs.

Additional Information

At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.

Benefits:

• Substantial Maternity Leave top up payment
• Full-time - Specified purpose 36 hours a week contract of employment with the ability to work up to 48 hours per week 
• 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.                   
• Employer Contribution Pension Scheme from the day you join the Company
• Progression, training and development opportunities
• Christmas Savings Scheme
• Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.)
• Internal recognition schemes
• Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
• Group Scheme (Access to hundreds of discounts from well-known brands and retailers, as well as access to hundreds of high-quality online education courses from some of the world’s leading learning institutions.)
• Employee Refer a friend incentives
• Life Assurance equal to one year’s basic pay as per Employment Regulation Order (ERO)
• Overtime as per the ERO
• Sick Pay Scheme as per ERO
• SIPTU Representation Rights
• Free breakfast and lunch when at the client office.

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

Website: https://www.securitas.ie/

Available jobs: https://www.securitas.ie/careers/available-jobs/

Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/

Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/