To ensure the operating and running of the Communications Centre is maintained at all times.
To answer all telephones in a professional timely manner.
To ensure that all Officers, Book-On & make routine and hourly Check Calls as per their assignment instructions.
To deal with internal and external Customers politely and promptly.
Responsible for ensuring that the Daily Occurrence log entries are accurate.
Responsible for ensuring that all amendments and changes to rosters, employee status etc. are updated on Timegate.
To ensure that all shifts are covered efficiently in the case of absence, holidays, Temporary Work situations,
To provide assistance and advice for all Supervisors Ops Managers & Branch Managers in both routine & emergency
Communicate with the relevant Mobile Division to request their despatch to relevant alarm activations and ensuring accurate record keeping of events.
To liaise with the Mobile Division with regard to keyholding, alarm response and any other Mobile issues.
To provide assistance and advice for all Officers in both routine & emergency situations.
To communicate, support and liaise with Branches where appropriate.
To ensure that all received & authorised roster changes are entered into TimeGate
Report all occupational injuries, illnesses, environment spills or fire, regardless of severity, to management immediately and log details in Daily Occurrence Book.
Report hazards which may result in an injury, illness, spill or fire to supervision and log details in Daily Occurrence Book.
Follow all established Rules and Procedures (e.g., using prescribed PPE and ergonomic methods, procedures, tools, etc.) to ensure safe performance of a given task.
To maintain a high standard of service delivery to stakeholders at all times.
Will provide first class communications & organisational skills in order to achieve service excellence to all stakeholders
Proficiency in the use of spreadsheets & bespoke system utilisation
Must be able to communicate concisely, with the ability to be assertive yet understanding and approachable.
Needs to show good problem solving skills.
Will be able to show ability to build relationships with internal customers and service partners.
Ability to prioritise and show flexibility.
•Fluent English essential
•At least 6 months experience in a similar role
•Excellent written and attention to detail skills are essential
•Excellent P.C. skills
•Must have excellent customer service skills and telephone manner
•Be fully flexible and available to work days, nights, weekends.
•Hold a valid PSA Licence
Securitas Security Services P.S.A. Licecence Number 00352