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      Keyholding and alarm response services for Irish businesses

      Securitas keyholding & alarm response Services give you a safer, more controlled way to deal with alarms and out‑of‑hours access. We hold your keys in secure custody and use them to attend alarms, check your premises and lock or unlock sites, so your own staff do not have to respond alone at night or carry keys around the clock.

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      The challenge

      Informal keyholding and alarm call‑outs put pressure on your people

      In many organisations, key control and alarm attendance grow up informally. A few trusted managers carry keys. They are called when an alarm goes off, often late at night, and asked to “just check the site”.

      This approach can feel unsafe and unfair. The person attending may be alone, unsure what they will find, and tired from repeated call‑outs. Keys may be shared, copied or misplaced, and it is hard to know exactly who used which keys, when and why.

      You need a more structured way to manage keys and alarms - one that protects your people, gives you better control and still ensures your premises are checked whenever an alarm is triggered.

      Securitas patrol officer walking the client site perimeter, with a Securitas-branded car parked outside.

      Our combined solution

      Secure key custody plus professional alarm attendance, 24/7

      With Securitas keyholding & alarm response, we take over both parts of the problem: who holds your keys and who attends when the alarm goes off.

      • We hold your keys securely - Keys are anonymised, coded and stored in secure key safes or containers. Access is restricted to authorised officers and every use is logged.

      • We attend alarms on your behalf - When an intruder, fire or technical alarm is received and verified, our operations centre dispatches a mobile officer. Using your keys, they access the site, carry out agreed checks and secure the premises.

      • We follow clear instructions - Together we define what to do for different alarm types: which areas to inspect, when to escalate to Gardaí or your contacts, and how to lock or unlock the site afterwards.

      • We report every call‑out - After each attendance, you receive a report with times, findings and actions, so you have a clear record of incidents and key usage.

      This combined service replaces ad‑hoc keyholding and staff call‑outs with a professional, documented process that runs day and night.

      Securitas officer unlocking a client entrance with coded keys during an alarm response

      Where it fits

      Keyholding & alarm response for offices, retail, industrial and property portfolios

      Our combined service works well across many sectors:

      • Office and corporate sites - Protect managers from late‑night call‑outs while still meeting insurance and access requirements. We hold keys for entrances and critical rooms and attend alarms on your behalf.

      • Retail stores and shopping centres - Store managers can focus on trading hours. Securitas handles out‑of‑hours alarms, lock‑up and unlock routines, using securely held keys.

      • Industrial plants, logistics hubs and warehouses - We hold keys for gates, yards and production areas, enabling rapid access for alarm response and follow‑up checks without keeping large key sets on site.

      • Property owners and multi‑site organisations - Standardise key control and alarm attendance across your estate. One provider manages keys, procedures and reporting for all locations.

      We adapt the setup to your site layouts, alarm systems and internal policies, so you keep control while reducing the burden on your own teams.

      Securitas mobile patrol officer in a branded vehicle conducting an external patrol at a logistics customer site

      Benefits

      What combined keyholding & alarm response delivers

      Safer for your people
      Staff no longer need to attend alarms alone or carry keys outside working hours. Trained security officers handle call‑outs, reducing exposure to potential threats and stressful situations.
      Stronger key control
      Keys are coded, stored and accessed under strict procedures. You reduce the risk of lost or copied keys and gain clear visibility of who used which keys and when.
      Reliable alarm attendance, day and night
      Our mobile teams and operations centres work 24/7. Alarms are attended according to agreed instructions, even during holidays, sickness or staff turnover.
      Less disruption for managers and key staff
      By outsourcing keyholding and alarm response, you free managers from being “on call” for every alarm. This supports work‑life balance and can help with retention and morale.
      Clear documentation for audits and insurers
      Every attendance and key usage is recorded. Reports support internal audits, incident reviews and discussions with insurers about how you manage alarms and access.
      Easy to extend with other services
      Keyholding & alarm response can be combined with mobile patrols, remote monitoring and on‑site guarding, giving you a complete detection and response chain from one provider.

      Is combined keyholding & alarm response right for you?

      We’ll assess how you manage keys and alarms, who responds and the risks they face. See how a combined Securitas service could improve safety and control.

      Contact us

      Related services

      Strengthen your setup with connected services

      Keyholding & alarm response sit at the heart of many security solutions. We can link them with other Securitas services to build a complete plan for detection, verification and response.

      Securitas mobile security officer stepping out of a branded patrol vehicle to check doors and windows at a business premises
      Mobile patrol services
      Add mobile patrols so the same officers who attend alarms also carry out regular checks, providing visible deterrence and early detection of issues.
      Learn more
      Securitas operator in a monitoring centre watching live alarm and CCTV feeds for an Irish business
      Remote alarm monitoring
      Connect your alarms to our operations centres. When an alarm is verified, we dispatch keyholding officers to attend, giving you a full detection and response chain.
      Learn more
      Securitas operator in a monitoring centre watching live CCTV feeds from Irish business sites
      Remote video monitoring
      Use video verification to check alarms on camera before dispatch, reduce false call‑outs and focus keyholding response on real incidents.
      Learn more
      Female security guard inspecting a first aid kit
      On‑site guarding
      For higher‑risk sites, on‑site officers can manage daytime access while mobile teams handle out‑of‑hours alarms and keyholding.
      Learn more
      Opened laptop and mobile phone displaying MySecuritas dashboard
      MySecuritas digital portal
      View alarm events, attendances and key usage in one place, alongside your other services, to spot patterns and improve your overall security plan.
      Learn more

        Stay informed, stay confident

        Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events occur, so you’re always kept informed about important situations. You can access reports straight away once they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.

        Learn more about MySecuritas
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        Get the details you need

        Stay informed and in control of your business with comprehensive information about every incident. MySecuritas gives you quick access to detailed reports from all incidents, so you’re always up to date – whether it’s a minor issue or a serious situation. You can easily keep track of important events as they happen, allowing you to focus on what really needs your attention. With MySecuritas, you have the tools you need to make the right decisions quickly and with confidence.

        Learn more about MySecuritas
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        Use insights to make better decisions

        Use the information in MySecuritas to improve how you manage security. The platform provides useful statistics and highlights, helping you spot patterns and see what’s working well. You can also view key trends and identify areas that could be improved. If needed, you can download the data to share with your team. With MySecuritas, you can put what you’ve learned into practice to make your organisation even stronger.

        Learn more about MySecuritas
        MySecuritas shows statistics about security

        Stay in control with self-service tools

        Take charge of your security with the easy-to-use tools in MySecuritas. You can manage your organisation and decide who has access to what, making it simple to stay in control. Many tasks can be handled independently, so you don’t need to wait for assistance. The platform also makes it easy for your team to stay updated and work together. With MySecuritas, you can act quickly and keep everything running smoothly.

        Learn more about MySecuritas
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        • FAQs

          Frequently asked questions about keyholding & alarm response

          Here are some of the questions we often hear. If you do not see your question here, we are happy to talk it through with you.

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        Need help with keyholding & alarm response?

        If you want to protect your people and ensure alarms are handled professionally, we are here to help. Get in touch and we will design a combined keyholding and alarm response solution that fits your sites and your security requirements in Ireland.
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        018015573
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