Securitas keyholding services provide a safe, professional way to manage access to your premises outside normal hours. We securely hold your keys and use them to attend alarms, carry out checks and lock or unlock sites, so your staff do not have to respond alone at night or in high‑risk situations.
The challenge
Many organisations rely on managers or staff to hold keys and attend the site when alarms go off or access is needed outside normal hours. This can be risky and inconvenient. The person attending may be alone, tired, or unsure what to do if they find a problem.
Keeping multiple sets of keys with different people can also create security gaps. Keys may be lost, copied or not available when needed. There is often limited visibility of who used which keys, when and why.
You need a secure, controlled way to manage keys and out‑of‑hours access, without putting employees at risk or relying on informal arrangements.
Our solution
With Securitas keyholding services, we take responsibility for holding and using your keys in a secure, controlled way. Keys are stored in approved key safes and handled according to strict procedures. When access is needed - for an alarm, a patrol or a lock/unlock - our PSA trained officers use your keys to attend the site and follow agreed instructions.
Key elements of the service include:
Secure keys - Your keys are coded and stored in secure containers or key safes, with controlled access and clear records of use.
24/7 availability - Our mobile officers and operations centres work around the clock. When an alarm is verified or a call‑out is requested, we can access your keys and attend your site.
Agreed access procedures - We define with you which areas can be accessed, what checks should be carried out, and how to lock or unlock the site safely.
Keyholding can be combined with alarm response, mobile patrols and remote monitoring to create a complete access and response solution for your sites.
For your sites
Securitas keyholding services can support many types of sites and operating models:
Offices and corporate buildings - We hold keys for main entrances, server rooms and sensitive areas, and use them to attend alarms, support lock‑up and unlock, and assist with access during incidents.
Retail stores and shopping centres - Store managers can rely on Securitas to attend alarms and access the premises when needed, reducing the need for staff to carry keys or respond alone.
Industrial sites and warehouses - We hold keys for gates, yards and production areas, enabling rapid access for alarm response, patrols and emergency checks.
Multi‑tenant and managed properties - Property owners and facility managers can centralise keyholding for multiple tenants and buildings, with clear procedures and reporting for each site.
We tailor keyholding arrangements to your site layout, risk profile and internal policies, so you retain control while reducing the burden on your own teams.
Benefits
Related services
Keyholding is most effective when combined with other Securitas services. We can design a solution that links key custody, detection, verification and response into one clear plan.
Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events occur, so you’re always kept informed about important situations. You can access reports straight away once they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.
Stay informed and in control of your business with comprehensive information about every incident. MySecuritas gives you quick access to detailed reports from all incidents, so you’re always up to date – whether it’s a minor issue or a serious situation. You can easily keep track of important events as they happen, allowing you to focus on what really needs your attention. With MySecuritas, you have the tools you need to make the right decisions quickly and with confidence.
Use the information in MySecuritas to improve how you manage security. The platform provides useful statistics and highlights, helping you spot patterns and see what’s working well. You can also view key trends and identify areas that could be improved. If needed, you can download the data to share with your team. With MySecuritas, you can put what you’ve learned into practice to make your organisation even stronger.
Take charge of your security with the easy-to-use tools in MySecuritas. You can manage your organisation and decide who has access to what, making it simple to stay in control. Many tasks can be handled independently, so you don’t need to wait for assistance. The platform also makes it easy for your team to stay updated and work together. With MySecuritas, you can act quickly and keep everything running smoothly.
FAQs
Here are some of the questions we often hear about keyholding. If your question is not listed, please contact us and we will be happy to talk it through.
Keyholding is a service where Securitas securely stores your keys and uses them to access your site when needed - for example, during alarm response, mobile patrols or lock/unlock routines. Keys are coded, stored in secure containers or key safes, and handled according to agreed procedures.
We start by agreeing which keys we will hold, how they are coded and what access rights they provide. Keys are stored securely and only authorised officers can use them. When an alarm is verified or a call‑out is requested, our operations centre authorises key access and dispatches an officer to your site. The officer follows your response plan, reports findings and actions, and we record key usage for audit purposes.
Yes. Keys are coded so they cannot be linked to a site without our internal records. They are stored in secure containers or key safes, with controlled access and clear logs of use. Procedures are designed to support compliance with internal policies and insurer expectations for key control and incident handling.
When staff carry keys, there is a risk of loss, misuse or informal sharing. Staff may also be asked to attend alarms alone at night or in high‑risk situations. With professional keyholding, trained security officers handle access and call‑outs, while your people stay off the road at night and away from potential threats.
Yes. Keyholding is often combined with alarm response so our officers can access the site, carry out internal checks and secure the premises during call‑outs. This gives you a complete response service without relying on your own staff to attend.
Yes. When keyholding is linked to mobile patrols, officers can use your keys to access internal areas during patrols, check specific rooms or zones and lock or unlock sites according to your instructions.
Costs depend on the number of sites, the number of key sets, the level of risk and any additional services such as alarm response or patrols. We will provide a clear proposal based on your specific needs, with transparent pricing.
We work with you to manage key changes and replacements. If a key is suspected lost or compromised, we follow agreed procedures, which may include updating codes, changing locks and revising access plans. All changes are documented and communicated to relevant contacts.
If you want to improve key control and reduce risk for your staff, we are here to help. Contact us and we will design a keyholding solution that fits your sites and your security requirements in Ireland.
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