Enhancing security measures for a service company

Client

The client is a prominent international service company specializing in customer experience (CX) and business process outsourcing (BPO) services. With a global presence in 95 countries and nearly 500,000 employees, they excel in crafting, delivering, and distinguishing customer experience management (CXM) for some of the world's most respected brands.

Client needs

The client's primary operational concern revolves around ensuring the secure flow of personnel within their corporate building. This involves preventing unauthorized access, managing access levels to different areas, and enhancing security during closed periods such as evenings, weekends, and holidays. Despite being situated within the confines of a secured business park, the client desired a proactive approach to managing their own risk assessment and threat landscape in collaboration with a dedicated security partner.

Solutions 

In response to the client's specific needs, a comprehensive security solution was implemented, comprising:

Manned guarding (on-site security) in the reception area

• Trained personnel stationed in the reception area to manage the visitor process.
• Immediate visual deterrence to potential intruders, enhancing the overall security posture.

Advanced access control system

• Layered permitted access control design and implementation.
• Precise management of access levels, preventing unauthorized individuals from entering restricted areas.

Advanced analytics monitored CCTV

• Implementation of advanced analytics in CCTV monitoring, leveraging Camect AI.
• Constant analysis of CCTV streams, reporting incidents with an impressive accuracy rate of 99.9%.
• Enhanced threat detection and proactive response to potential security breaches.

Guarding and mobile patrols

• Deployment of mobile teams for ad-hoc site visits.
• Rapid response to intrusion detection or unusual activities.
• Enhanced security during evenings, nights, weekends, and holidays.

Benefits

The implementation of the security solution provided the client with several notable benefits:

Layered permitted access control

• A sophisticated access control system that ensures only authorized personnel have access to specific areas within the building.

Intelligent CCTV monitoring

• Constant protection through advanced analytics, ensuring accurate identification and reporting of security incidents.

Visible physical site guard

• The presence of a physical site security officer acts as a strong visual deterrent, deterring potential intruders and enhancing the overall sense of protection.

Controlled access during non-business hours

• Better control of access and egress during evenings, nights, weekends, and holidays, mitigating security risks during these periods.

Automated security control

• Implementation of an automated, auditable, and process-driven security system for enhanced efficiency.

Accurate event witnessing

• Recorded footage ensures accurate witnessing of events, aiding in investigations and compliance.

In conclusion, the tailored security solution not only met the client's immediate needs but also provided a robust, comprehensive approach to managing and controlling security risks in their corporate building. The combination of manned guarding, advanced access control, and intelligent CCTV monitoring has significantly elevated the overall security posture, instilling confidence in the client's ability to protect their personnel and assets.